Автори / techtalk techtalk / Service Desk Technician
The Service Desk Technicians extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.
Technicians receive trouble tickets raised by users through emails, telephones or in-person, as they are the single point-of-contact for any organization. They, therefore, handle these issues independently.
Додав techtalk 16 січня 2020
Про автора
A Cisco Certified Internetwork Expert Data Center (CCIE Data Center) professional is responsible for planning, design, implementation and management of the complex modern IT data center infrastructure. https://www.fieldengineer.com/skills/ccie-data-cent
